Non-Clinical Supervisor II at Clermont Outpatient Imaging
Location: Clermont, Florida
Internal Number: 21030594
Non-Clinical Supervisor II - AdventHealth Centra Care
Top Reasons to work at AdventHealth Centra Care
Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
Fulfilling work with people who treat you like family.
Excellent benefits, market-driven wages and career development opportunities.
Recognized for the seventh year in a row as a recipient of the Gallup Great Workplace Award as part of the AdventHealth network.
Opportunities for advancement as we expand our network across the nation.
Work Hours/Shift: Monday - Friday 8am-5pm
You Will Be Responsible For:
Meets budgetary goals, providing action plans for recovery when variances occur.
Ensures staff are performing quality exams and following established protocols of the department for the appropriate modality based on licensure and under guidance of licensed personnel as required. Communicates clinical information to staff as requested by the Radiologists.
Supports and assists with data collection for Performance Improvements. Understands department performance trends and established standards. Contributes and encourages others to contribute toward process improvement by serving on PI teams as assigned. Utilizes patient service recovery resources when appropriate.
Meets with Site Manager to keep them apprised of modality business. Promotes positive dialogue with respect to meeting or exceeding objectives. Attends meetings as requested.
Ensures equipment is properly maintained by staff and contacts appropriate personnel when repairs needed. Ensures the safety of patients and employees. Adheres to all infection control standards. Appropriately utilizes personal protective equipment (PPE). Initiates action plans to correct non-compliance. Works closely with Medical Physics Radiation Safety Office to implement regulatory changes.
Supports a continuous learning environment involving training and development relative to new technology, protocols, best practices and competency in modalities. Ensures that the modality educator educates staff of changes.
Sets priorities and completes work within expected time frame. Manages daily operations. Mediates personnel issues as needed. Works closely with leaders on continuous improvement, updates to exam protocols and ensures that scanners receive updates. Participates in developing marketing initiatives for department growth. Performs timely staff Performance Reviews annually.
Utilizes computer system to maintain employee time and attendance records, view employee image quality, review critical error status, research patient exams and ensure accurate charges and modifiers are included to capture appropriate revenue.
What You Will Need:
Associate’s degree in business or healthcare-related field
Two years of experience as a lead, coordinator and/or supervisory experience in a clinical or medical setting
Under general direction, the Non-Clinical Supervisor is responsible for managing the operations for Imaging modalities at the assigned location to assure smooth and efficient flow. The modalities include one or more of the following: Diagnostic XR, CT, MRI, Ultrasound, Mammography, Imaging RN, DXA and Registration. Utilizes the IHS performance improvement process in reaching the goals of Imaging Services. Participates in and assists with meeting and maintaining all regulatory requirements. Establishes and maintains ethical working relationships and good rapport with all referring physicians, AHI, and commercial agencies. Meets with customers, partners and team members to assure service levels are maintained. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.